FAQ’s

Frequently Asked Questions (FAQ)

1. What is the status of my order?
Once you have placed your order, we will send you a confirmation email. Once your order is shipped, you will receive another email with a tracking link to monitor your delivery status in real-time.

2. Can I change or cancel my order?
We can only change or cancel orders that have not been processed or shipped yet. If you need to make changes, please contact us as soon as possible at contact@voltedgehub.com or via our Live Chat. Once the item has shipped, the order cannot be canceled, but you may return it after delivery.

3. Do you accept returns?
Yes, we accept returns! To be eligible for a return:
- The return request must be made within 30 days of delivery.
- The item must be unused, in its original condition, and in original packaging.
To initiate a return, please contact our support team at contact@voltedgehub.com.

4. How do I track the progress of my order?
Once your order has been shipped, you will receive an email notification containing your tracking number and a tracking link. 

5. Can I change my delivery address after placing an order?
If your order has not been shipped yet, we can update your delivery address. Please contact us immediately via our 'Contact Us' page or email us at contact@voltedgehub.com with your order details.

6. Is it safe to use my credit/debit card on this website?
Yes, absolutely. We use secure third-party payment gateways (including Shopify Payments). All transactions are encrypted using industry-standard SSL encryption and are fully PCI-compliant to ensure your personal and payment details are strictly protected.